FAQ

You can notify us of your decision to cancel or change your order through an e-mail at info@memory-box.co.uk.

Everything on our website is in stock, so you can be confident that we will send your order the day after it is purchased. Our customised frame builder service will take longer as it is made-to-measure, but our standard delivery is 3-5 days once it is dispatched. Priority, next day delivery is also available for all products, excluding those from the frame builder service.

We can deliver worldwide. The rates vary per delivery location. Estimates: Standard shipping is 3-5 days. Priority shipping is 3 days or less. For more detailed information on the delivery rates, please refer to the the rate table found on our Delivery & Returns page

For delivery, we are collaborating with DHL, DPD UK and Royal Mail UK.

Suppose you are not at home for the delivery, no need to worry. A calling card with instructions will be left for you to confirm your delivery.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. Please note that we do not offer refunds for custom size picture frames.You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return results from our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper. However, in many cases, you will receive a refund more quickly. This period includes the transit time for us to accept your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you can’t find the answer here you can give us a call on 01438315812 or drop us an email at info@memory-box.co.uk. You can also contact us via our facebook page here

You can apply the promotion code at the checkout. After you’ve added all the desired products to the card, you will see your promotion code in your cart, and you can apply it to your order.

Yes, we offer discounts and special promotions based on our products' seasonality and the time of the year. Sign up for our newsletter for exclusive offers.